Help Center

Shipping destinations:

We ship from Florida, USA to USA destination.

Shipping times:

• Local orders take 5 to 10 business days approximately to be delivered to you and we ship within 3 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Taxes and Shipping are  calculated at check out
• We use the service USPS Priority Mail shipping for all domestic orders.

By placing an order with us, you are accepting our Shipping Policy. If you have any questions regarding our policy please do not hesitate to contact us  to  info@nerycohandmadestore.com , so we may assist you in answering your questions. 

Note that there may be delays in shipping at this time due to regulations put in place following COVID-19 restrictions.

We want you to be delighted with your Neryco purchase.

• How long does an order take to arrive once shipped?

We ship from Florida, USA. All orders will be processed and packaged within 3 business days, unless you have placed a custom order. We use the service USPS Priority Mail shipping for all domestic orders. The  delivery time frame is within 5 to 10 business days. Depending on your location, you might receive items much earlier. 

Orders are shipped on business days only, Monday through Friday.

Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, and natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. 

• What locations do you ship to?

We currently offer shipping just in the USA.

• Where is my package coming from?

We ship from Florida, USA,  but our products are handcrafted by artisans from South and Central America.

• Will I receive a tracking number for my package?

Once your order has shipped, you will receive an email the same day or next business day  providing your tracking number and carrier information.  You may also check the status of your order by visiting our page.

Sometimes additional delays may arise that are beyond our control such as postal delays. Thank you for your patience and understanding. 

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

• Damages and issues

We package our products as delicately as possible, especially our most fragile items. However, we understand damages can occur during shipment. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Wrong Address Disclaimer

Please take your time to carefully enter your shipping information and address before placing your order.

We do not take responsibility for items that could not be shipped to their destination or if a package is shipped back to us due to an incorrect or undeliverable address.

Exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to us due to an incorrect or undeliverable address, shipping charges will not be refunded.  

We do our best to speed up processing and shipping times. If you decide to change your shipping address, please write to us at info@nerycohandmadestore.com a  soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

• Stolen/Missing Packages

We do not offer returns or exchanges on missing packages that have been marked as delivered. Please contact your local post office for any missing packages that have been delivered.

• Cancellations 

Please review your order very carefully prior to checkout. We do not accept cancellations. If you have any issues with your order do not hesitate to contact us.

•  Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over. 

You can select your preferred payment method at checkout.

• We accept secure payments for local  customers via Credit Cards, Debit Cards & PayPal.

Returns

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

Note that there may be delays in returns at this time due to regulations put in place following COVID-19 restrictions. 

To be eligible for a return, your item must be in the same condition that you received it, unaltered or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nerycohandmadestore.com. If your return is accepted, we’ll send you a USPS return shipping label via email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping and handling fees are not refundable unless a mistake has been made on our part, e.g., damaged or incorrect items.

Return processing usually takes 5-10 business days after the receipt of your package. This may vary seasonally due to high volume periods. 

You can always contact us for any return question at info@nerycohandmadestore.com.

 Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

• Exchanges

• Refunds

We will notify you once we’ve received and inspected your return.

We do not issue any refunds, but we gladly accept returns and exchanges. Please review your order very carefully prior to checkout.

• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@nerycohandmadestore.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days.

Our support team is always happy to guide you at any step!

Email support: info@nerycohandmadestore.com

Phone support: 954- 7787143

Customer Service Is Open Monday To Friday 10:00 Am - 3:00 Pm ET

If You Leave Us A Note During That Time, We Will Get In Touch With You The Next Business Day.

Once your order has shipped, you will receive an email the same day or next business day  providing your tracking number and carrier information.

Visit our page to follow up your orders throughout every step of the shipping process.