Refund & Return Policy

Returns

Note that there may be delays in returns at this time due to regulations put in place following COVID-19 restrictions. 

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unaltered or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nerycohandmadestore.com. If your return is accepted, we’ll send you a USPS return shipping label via email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping and handling fees are not refundable unless a mistake has been made on our part, e.g., damaged or incorrect items.

By using our return process, you accept that we will deduct $5.00 flat rate return for the shipping cost of your return.

Return processing usually takes 5-10 business days after the receipt of your package. This may vary seasonally due to high volume periods. 

You can always contact us for any return question at info@nerycohandmadestore.com.

 Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We will process the exchange within 5 business days subject to availability.

Refunds

We will notify you once we’ve received and inspected your return.

We do not issue any refunds, but we gladly accept returns and exchanges. Please review your order very carefully prior to checkout.